After Kanaalaq gets onto the plane with Charlie, he tries talking to her and asking her if she needs anything to make sure she was comfortable there with him.

The Ghostwriter team creates a casebook to figure out who is behind the smear flyers against Alex.

Alex and Jamal go to the library to learn what "copyright infringement" and the F.B.I. are.

Paul Rusesabagina, the hotel manager, talks about how he successfully deals with other businessmen with class.

Bevis and Butt-Head are working at a fast food restaurant and provide poor service to their customers. They demonstrate what not to do with regards to customer service and being an active listener.