Bevis and Butt-Head are working at a fast food restaurant and provide poor service to their customers. They demonstrate what not to do with regards to customer service and being an active listener.
In order for a business to compete, it has to differentiate itself. Warren states that one way a business can beat its competition is to have superior customer service.
Watch Warren Buffett’s Secret Millionaires Club on the Kid Genius channel on Xfinity. Visit SMCKIDS.COM for webisodes, comics, games, and more!