Sister and Lizzy learn an offensive word ("furball"), which alienates them from their friends. Sister does not realize how hurtful name-calling is, until she uses it in front of her family.
Taylor confronts two online bullies in her school and tells them that their words actually can hurt people. Other students who are also victims of the bullies take the opportunity to stand up to the bullies as well, which causes the bullies to leave the school cafeteria.
Mom is tweaking her tone for the email to her son Axl, who is not talking to her. At first her tone is angry and probably won't be effective. She makes multiple revisions on her tone.