Pam and some other women in the office teach Dwight active listening skills.

Ralph and the other villains take the "bad guy affirmation." While Ralph says and physically hears what the others are saying, he doesn't actually believe that it is really okay to be a villain in a game.

Ray uses the active listening skills that he learned in a workshop to help his parents resolve an argument.

Ray teaches Debra the active listening skills that he learned in a workshop to help her understand why Ally ripped the giraffe doll.

Rainbow is excited that her daughter, Zoey, came to her for advice. However, she is so excited and caught up in the moment that she doesn't actually listen to Zoey.