People don't always share their concerns because they are looking for an answer to resolve them. Most of the time, they are just looking for support and an open ear.
Terence talks to Mr. Owl about a conflict with Tinker Bell. Mr. Owl demonstrates true listening by not giving Terence any advice, which ultimately helps him find a solution.
Ralph and the other villains take the "bad guy affirmation." While Ralph says and physically hears what the others are saying, he doesn't actually believe that it is really okay to be a villain in a game.