Ray learns active listening by role playing with the instructor in a Parent Effectiveness Training workshop.

Ray teaches Debra the active listening skills that he learned in a workshop to help her understand why Ally ripped the giraffe doll.

Pam and some other women in the office teach Dwight active listening skills.

Terence talks to Mr. Owl about a conflict with Tinker Bell. Mr. Owl demonstrates true listening by not giving Terence any advice, which ultimately helps him find a solution.

Andy interviews to be Miranda's assistant, and despite everything going against her, makes an impression.