Nergel returns, much to Grim, Mandy, and Billy's detest. Billy feels sorry for him after Nergel tells the group that all he's ever wanted was a friend. Thus, Billy introduces him to the five-C's of friendship to help him learn how to make friends.
Chrissa's grandmother explains that, like people, llamas are social animals that need to have a best friend. This is why Chrissa's family bought two. Then, she explains to Chrissa that the best way she can make a new best friend is to find someone in need one.