Mrs. Rundell talks to Chrissa about the news that she quit the swim team while Chrissa is working on a project. Mrs. Rundell suspects that Chrissa is being bullied and mentions that bullies pick on others to make themselves feel better. She tells Chrissa that it's okay to ask for help and suggests she speaks to an adult that she trusts.
"The Tough Customers", a group of bullies are going through a tough situation. They're bullying no longer affects people the way it used to. People have gotten fed up and no longer care for their antics. This causes them to rethink why they bully, and their group as a whole.
Molly is being a bully. She says that being a bully makes her feel powerful so she does not want to stop. While being a bully she realizes how her actions to make other people feel. She remembers being bullied, so she decides to stop being a bully and think about how her actions affect others.