Dade calls up the security department at OTV Studios and impersonates an employee in the Accounting division. He claims that a power surge wiped out a file that he was working on and expresses the urgency of the situation. Through this fabricated scenario, he gets the security personnel to divulge the number on the modem so that he can gain access to the company's network.
Diana calls up a man named Sandy Patterson and impersonates a representative from a Fraud Protection Department. She claims that someone has attempted to steal his identity and offers him a free total protection plan. She collects his personal information, and without him knowing, effectively steals his identity.