Dave Buznik politely asks for a headset while on the plane. Although the flight attendant states that she will get him one, she takes a long time to complete the task, so Dave reminds her about his request. The situation then escalates, and not in Dave's favor.
Michael helps facilitate conflict resolution between Angela and Oscar over Angela's poster. Oscar vehemently dislikes the poster while Angela wants to put it up in her workspace to look at. Michael wants them both to compromise and gives creative ways to do so.
Robin Williams is explaining the concept of the word, "conflict," to the two headed monster. This is a new concept to them, so he breaks it down into simpler terms. Robin and the monster begin to argue and realize that they are in the middle of a conflict.