Dave Buznik politely asks for a headset while on the plane. Although the flight attendant states that she will get him one, she takes a long time to complete the task, so Dave reminds her about his request. The situation then escalates, and not in Dave's favor.
Michael helps facilitate conflict resolution between Angela and Oscar over Angela's poster. Oscar vehemently dislikes the poster while Angela wants to put it up in her workspace to look at. Michael wants them both to compromise and gives creative ways to do so.