Frequently Asked Questions

  1. How much does ClassHook cost?

    ClassHook is completely free to use! We may introduce pricing plans in the future, but there will always be a free component to ClassHook. You can rest assured that all of the features and content you have available today will also be available free of charge in the future!

  2. None of your clips are loading. What's wrong?

    It is possible that YouTube may be blocked at your school. Since most of our clips are sourced from YouTube, you will not be able to take full advantage of ClassHook if YouTube is blocked.

    To verify that YouTube is blocked, click on the following clip and see if it loads: The Simpsons: Thermodynamics. If it loads and most other clips do not load, then YouTube is most likely blocked.

    Since internet policies are usually set at the school level, we recommend you speak with your school's IT department about unblocking YouTube.

  3. I'm receiving the following message when I try to view a clip: "This video is restricted. Try signing in with a Google Apps account."

    It is possible that your school has restricted YouTube for certain people (usually students), so you will need to sign into a Google Apps account that does not have YouTube restricted.

    It is also possible that Restricted Mode is enabled on YouTube on your browser, so you will need to disable it. Please follow the instructions on the following support article for disabling Restricted Mode: Disable or enable Restricted Mode. On the support article, please select the device you are currently using in order to view the instructions relevant to you.

  4. Am I legally allowed to use your clips for free?

    In short, yes! You are granted an exemption from copyright law if:

    1. You are an instructor or student showing the clips in a classroom or similar place devoted to instruction (ex: a gymnasium used for large educational presentations).
    2. You are showing the clips in the course of face-to-face teaching activities of a nonprofit educational institution.
    3. Your use of the clips is directly related to the course content.
    If you do not meet all of the above criteria, then you are not legally permitted to use our clips. Please see our Copyright page for more information.

More to come...

We'll be sure to add more questions to this list as we learn about them.