After Kanaalaq gets onto the plane with Charlie, he tries talking to her and asking her if she needs anything to make sure she was comfortable there with him.

In this scene, management is going over how the staff can create personalized guest experiences. Each guest has different expectations and needs, so the guest services should reflect that.

This hotel offers concierge services to their guest. Concierge services provide guest peace of mind because staff will perform task like booking restaurant reservations or obtaining concert tickets to save their busy clientele time.

Working at a high end hotel requires staff to have great attention to detail. In this scene they are going over professional tablesetting and paying attention to guest needs.

Terra crashes at the Titan's tower, and she overhears that they think she would be an excellent addition to their team. However, this causes trouble for Terra because she can't control her powers. When sitting outside in the middle of the night, she tells Beast Boy that she isn't able to control her powers. She makes him swear to not tell the other Titans.